Caraniche is a specialist provider of a broad range of psychological services across Australia. We deliver a range of specialist psychological services to government, private and not-for-profit organisations.
Caraniche is committed to its purpose of ‘Connections that better lives’. As such, we have an ongoing commitment to quality improvement and engagement with clients. Feedback is one of the many ways we seek to understand our client’s needs and continually improve our services. At Caraniche, we value feedback as an essential element to achieve our purpose.
Caraniche has adapted the following principles, as described by the Health Complaints Commissioner, in respect to managing feedback.
You can ask your clinician for a copy of our Feedback Form and return it to them or put it in the feedback box at reception.
(03) 8417 0500
Attention: Feedback Officer
Level 1/260 Hoddle St, Abbotsford VIC 3067
Clients may also be invited to provide feedback throughout, or at the end of a service.
You can contact us on firstname.lastname@example.org if you are not satisfied with the response.
If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:
Fill out a complaint form online at hcc.vic.gov.au or call 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.
NDIS participants have the right to complain about the services they receive directly to the NDIS Commission by:
Calling 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
Contacting the National Relay Service and ask for 1800 035 544.
Completing a complaint contact form: https://www.ndiscommission.gov.au/contact-us/makeacomplaint
|Description of changes to preceding version
|Minor update in August 2023 to incorporate NDIS.
|Document Owner (role title):
|Director of Strategy and Governance
|Strategy and Governance
|20 July 2022
|Next Revision Date: July 2024